Wingocard will be closing on May 18, 2022

A little bit over 2 years ago, we embarked on a mission to build the best banking experience for teens and families while empowering teens to become smart with their money. We are extremely proud of what our small team has achieved in so little time. Over that period we had the privilege to interact with thousands of teens and parents to better understand their needs. You were unanimous, financial education is important and it’s clearly lacking today.

Unfortunately, it’s with great sadness we inform you that we will not be able to continue this journey. We will be shutting down our current operations as of May 18, 2022.

What does this mean for you?

Starting April 18, 2022,

1. Parents will not be able to add money to their Wingocard account.
2. If you have ACH deposit enabled with your employer or any external bank account, please replace Wingocard with another bank account.
3. You have until May 18, 2022 to spend the money currently in your account balance.
4. You can also pull money out into another bank account through ACH. You can find your account and routing number in the app under Settings → Direct Deposit.
5. All referral rewards that are in Pending or Eligible state will be invalidated.
6. Save your transaction history in the app as you will no longer have access to the app after shutdown. Refer FAQs.

After May 18, 2022,
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1. You will not be able to use your physical or virtual Wingocard for any purchases.
2. The iOS app will shut down and you won’t be able to access your account.
3. Any balance remaining in your account after May 18, 2022 will be sent over to you as a check payment.

Your questions and concerns

We have created FAQs to answer some questions that you may have. If you have any other concerns or questions, please reach out to [email protected]. We would be happy to help.

Lastly, we will miss you

You’ve been part of our short yet awesome journey. You believed in us when we were still starting out. We wholeheartedly thank you for your support, love, and patience on our journey. Until we meet again, we wish you all the best for your future.
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From the entire Wingocard team,
Thank you!

FAQ

What does this mean for me?

Sadly, we will be closing Wingocard on May 18, 2022. After May 18, 2022, your Wingocard account will be closed and no longer available for use. This includes access to the app and spending on your card.

If you have a balance after your account is closed, you will be mailed a check 14 days after account closure. A check for remaining Parent and Teen account balances will be issued in the parent’s name.

Can I continue to load my Wingocard account during this time?

No, as of April 18, 2022 you won’t be able to add more funds into your Wingocard account.

How do I stop incoming ACH direct deposit payments into Wingocard?

Since direct deposits are typically scheduled payments, this is important to action right away. Ask your employer to remove your Wingocard account details and provide them with direct deposit info for another bank account in place of Wingocard.

If you have auto deposits enabled from your other bank account, you will need to cancel any upcoming transfers and remove Wingocard from your bank.

How can I access my Wingocard money?

You can continue to use your physical and digital Wingocard card until May 18, 2022. This includes transactions at merchants (yes, gift cards count!) and withdrawing funds from an ATM (charges apply). Purchasing gift cards (i.e. Amazon gift cards) is a way to move your funds off Wingocard and hold onto your money until you need to buy something.

If you have a balance after May 18, 2022, a check will be sent to you 14 days after your account is closed.

Can I transfer the funds to my bank instead of a check?

Yes, you will be able to transfer funds to yourself through ACH, as long as you have completed identity verification. You can find your account and routing number in the app under Settings → Direct Deposit.
Any funds that have not been spent after your account is closed will be mailed to you via check.

My physical card is on the way, what should I do?

If your card has already been issued, it will arrive within 14 days. Once you receive your card, you can use it until May 18, 2022. While you’re waiting for the physical card, you can continue to use your digital.

If you receive your physical card after May 18, 2022, you can destroy the card by shredding or cutting it up, including the chip, before you discard it.

I need to update my address before the check is sent

Before May 18, 2022, reach out to us at [email protected] Please include a piece of ID in PDF form that shows your name and new address (utility bill, bank statement, etc).

How long will it take for the check to arrive?

The check will be issued 14 days after the account closure on May 18, 2022. This is to account for any transactions that settle after your account is closed.

Will the parent or teen receive the check?

The check will be issued under the parent’s name. The total amount for the remaining balance for the parent and teen(s) account will be combined into a single check.

How can I keep a record of my transaction history?

We suggest taking a screen recording of you scrolling through your transaction activity within the Wingocard app. You’ll be able to see the last 90 days of transaction history.

Questions?

Contact us [email protected]
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The Wingocard Prepaid Visa Card is issued by Community Federal Savings Bank (Member FDIC) pursuant to a license from Visa U.S.A Inc.
By using this card you agree to the Terms and Conditions of the Cardholder Agreement and fee schedule, if any.